Education:

• High school diploma or equivalent preferred.

Licenses/Certification:

• Valid certification as a CNA in the state of employment.

Experience:

• Six months experience in a long term care environment preferred.

Knowledge/Skills/Abilities:

• Ability to react decisively and quickly in emergency situations.
• Ability to communicate effectively with residents and their family members, and facility staff.

Service Excellence Requirements:

• Work efforts reflect a passion for exceeding customer expectations.
• Solicits patient/resident feedback to understand their needs and the needs of the community. Advocates for Service Excellence within the Center and influences others to take action.
• Displays responsibility by taking ownership of quality care. Shows dedication to enriching the lives of our patients and residents through empathy and compassion.
• Exhibits a commitment to results by looking for and recommending/implementing process improvements.
• Demonstrates commitment to interpersonal excellence through professional greetings, proper telephone etiquette, common courtesy, a professional attitude and appearance.
• Enriches the Center culture by having fun.
• Recognizes the benefits of team collaboration. Shows respect for fellow employees by working together to get the job done.
• Effectively addresses customer concerns and resolves conflict in a manner that is fair to all.

DISCLAIMER:

This description is designed to indicate the general nature and level of work for this position. It is not intended to describe minor duties or other responsibilities that may be periodically assigned.