The Customer Advocate I SWHP communicates to the Plan Members and Providers the policies and services of the Scott & White Health Plan (SWHP), and handles any complaints concerning the Plan. The Customer Advocate I SWHP works on the customers behalf to resolve any issues and or concerns by going the extra mile when needed. They will also act as the subject matter expert(SME) for customer services, claims and enrollment and will assist members with access to the SWHP system on a daily basis and helps members choose an appropriate physician and assist with appointments.
The Customer Advocate I SWHP will access appropriate sources (BENS, Amisys, AboveHealth etc.)To obtain benefit information requested by member and/or provide to member. They will act as liaison between member and providers billing office with follow through to resolve issues.
The ideal Customer Advocate I SWHP will practice good phone etiquette and uses effective communication skills, both verbal and written. The must be able to multi-task, be knowledgeable in public relations with a diverse customer base, be able to problem solve and act as an advocate for the customer and be able to perform repetitive tasks.
Location/Facility – Lubbock, Texas
For more information on the facility, please click our Locations link.
Specialty/Department/Practice – Customer Advocate
Shift/Schedule– Must be available to work shifts on the following days Monday -Friday 8am - 8pm, Saturday/Sunday - 7am - 8pm
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!