RWJBarnabas Health is the most comprehensive health care delivery system in New Jersey, with a service area covering five million people. The system includes eleven acute care hospitals Clara Maass Medical Center in Belleville, Community Medical Center in Toms River, Jersey City Medical Center in Jersey City, Monmouth Medical Center in Long Branch, Monmouth Medical Center Southern Campus in Lakewood, Newark Beth Israel Medical Center in Newark, RWJUH- New Brunswick, RWJUH- Somerset in Somerville, RWJUH- Hamilton, RWJUH- Rahway and Saint Barnabas Medical Center in Livingston; three acute care children's hospitals and a leading pediatric rehabilitation hospital (Children's Specialized Hospital), a freestanding 100-bed behavioral health center, trauma centers, a satellite emergency department, ambulatory care centers, geriatric centers, the state's largest behavioral health network, comprehensive home care and hospice programs, fitness and wellness centers, retail pharmacy services, a medical group, multi-site imaging cent ers and an accountable care organization. RWJBarnabas Health is New Jersey's largest private employer with more than 33,000 employees, 9,000 physicians and 1,000 residents and interns and routinely captures national awards for outstanding quality and safety.
The Patient Access Navigator is an integral part of the population health team and is responsible for collaborating with patients, families, caregivers, physicians and other members of the multidisciplinary team to coordinate and help manage patients access to care. The intent of patient access navigation activities is to ensure that patients are able to access all appropriate services in a timely and cost effective manner. The Patient Access Navigator will work to overcome obstacles and guide members through the healthcare system. The patient navigator will assist with access issues, develop relationships with referring health care providers and ensure the complete and efficient management of all referrals. In addition, the Patient Navigator will track all new patient requests, provide monthly statistics and referring patterns. The Patient Navigator works closely with the care coordination team and assists in the coordination of patient care by removing barriers that would otherwise prevent patients from receiving health care services.
This role requires someone who has empathy, compassion and an understanding of the cultural and socioeconomic backgrounds in the community and is knowledgeable about community resources, including financial, educational, social, and emotional support services available to patients.
High school Diploma or equivalent required. Associate's degree or higher preferred.
Prior experience with patient access and patient navigation preferred
Excellent interpersonal, communication and organizational skills